FAQ's
Liive Family Sanctuary — Frequently Asked Questions
How do I reserve a puppy?
Once you have selected an available puppy and are ready to move forward, contact Liive Family Sanctuary for availability, pricing, deposit requirements, and next steps. A puppy is not considered reserved until the required payment has been received and confirmed.
What payment methods do you accept?
Liive Family Sanctuary accepts several payment options for your convenience. Available methods may include:
- Bank wire transfer — Bank-to-bank transfers may be completed directly through your financial institution. Applicable service or wire fees may apply.
- Direct bank deposit — Payments may be deposited directly into our designated business account.
- Cashier's check — Cashier's checks may be mailed when approved in advance.
- Cash App — Payments can be sent to Blackstarliive320.
- Zelle — Please contact us directly for the current verified Zelle information before sending payment.
- Financing — Financing options may be available. Contact us for current financing information and eligibility requirements.
For your protection: Always confirm payment instructions directly with Liive Family Sanctuary before sending money. We will never unexpectedly change payment information during a transaction.
Do you ship puppies?
Yes. Transportation can be arranged for families who are unable to pick up their puppy in person.
Depending on your location and the needs of the puppy, transportation may be arranged using a professional puppy nanny or an approved pet transportation provider.
Can my puppy fly with a puppy nanny?
Yes. When available and appropriate, a puppy nanny can personally accompany your puppy during travel. The puppy will be cared for throughout the journey and delivered according to the transportation arrangements made with your family.
Can I choose my own pet transporter?
Yes. Buyers may arrange transportation through a reputable transporter of their choosing, subject to our approval and applicable animal-transport requirements.
If you need assistance finding transportation, contact us and we can discuss available options.
Can I pick up my puppy in person?
Absolutely. We welcome families who prefer to arrange an approved in-person pickup.
Pickup details, date, time, and location will be confirmed directly with you before pickup.
How much does shipping cost within the United States?
Domestic transportation costs vary depending on the puppy's size, destination, transportation method, scheduling, and provider availability.
As a general estimate, transportation within the United States may range from approximately $550–$1,500.
Your exact transportation cost will be confirmed before arrangements are finalized.
Do you offer international transportation?
International placement may be available to certain destinations.
International transportation is considerably more involved because countries may have different vaccination, age, health-certificate, import-permit, microchip, quarantine, and documentation requirements.
Transportation and related expenses may generally range from approximately $2,800–$3,500+, depending on the destination and current requirements.
Please contact us for an individual quote.
Is there a minimum price for international puppies?
Because international regulations can require additional boarding time, veterinary care, documentation, and transportation arrangements, eligibility for international placement is determined individually.
Please contact Liive Family Sanctuary before selecting a puppy if the puppy will be traveling internationally.
Are your puppies health checked?
Yes. The health and well-being of our dogs and puppies are a priority. Puppies receive age-appropriate care and veterinary attention before leaving for their new homes.
Specific health records and applicable documentation will be provided or discussed with the new family.
When can my puppy go home?
Go-home dates depend on the puppy's age, health, development, destination, and applicable transportation requirements.
We will provide your puppy's expected go-home date when your reservation is finalized.
Do you offer support after I receive my puppy?
Yes. Becoming part of Liive Family Sanctuary doesn't end when your puppy goes home.
We want our families to feel comfortable reaching out with questions as their puppy adjusts, grows, and becomes part of the family.
How can I contact Liive Family Sanctuary?
For questions regarding puppies, adoption, transportation, payments, or availability:
Email: blackstarliive@gmail.com
Instagram: @Blackstarliive320
Instagram: @liivefamilysanctuary
TikTok: @Liivefamilysanctuary
Liive Family Sanctuary
More than dogs. We're family.